Tier 1 Helpdesk Engineer Job at Brightline Technologies, Brighton, MI

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  • Brightline Technologies
  • Brighton, MI

Job Description

Job Description

Job Description

Salary:

Were seeking a reliable and client-focused Tier 1 Helpdesk Engineerto join our team inBrighton, Michigan. This is anon-site entry-level role providing remote and in-person support to a wide range of clients. The ideal candidate is a strong communicator who can remain calm under pressure, guide clients through technical issues with clarity and confidence, and strive to embody our company vision.

Company Vision

  • Our vision is to redefine the role of a Managed Service Provider by building long-lasting relationships founded on respect, expertise, and passion. We strive to set a new standard in our industrywhere companies are empowered by thoughtful, multi-perspective solutions and never forced into one-size-fits-all approaches. At Brightline, we envision a future where our commitment to partnership and innovation produces lasting value and success for everyone we serve.

Key Responsibilities

  • Perform ticket triage and escalate as needed
  • Provide remote and on-site base-level user support
  • Conduct backup checks and testing
  • Apply server and firewall updates
  • Monitor and remediate alerts, escalating when necessary
  • Communicate clearly with clients regarding next steps and ETAs
  • Participate in a rotatingon-call scheduleto provide after-hours support

Required Skills & Experience

  • Experience with Windows desktop operating systems
  • Understanding of TCP/IP, DNS, and basic internet troubleshooting
  • Familiarity with multiuser environments (Remote Desktop Services, Citrix, VDI)
  • Basic understanding of networking components (routers, switches, patch panels)
  • Working knowledge of wireless technologies
  • Prior experience in a Managed Services Provider (MSP) environment preferred, but not required
  • Strong communication skills and a desire to learn and grow

Compensation

  • Base pay plus performance-based bonuses
  • Salary range for this position is $40,000-$48,000, dependent on experience and demonstrated skillset

Work Location

  • On-site: Brighton, Michigan
  • Hybrid work eligibilityafter a successful probationary period

Job Tags

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