Job Description

Job Description

Job Description

$2000 RETENTION BONUS

Participating Employer: MI Tr-Share Child Care Program

*Your child cost is reduced by 66% for eligible employees*

IT Help Desk Specialist

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for the administration and internal support of the Company's PCs and assist with servers and related equipment. Tasks include end-user support, inventory tracking, and performing PC maintenance, upgrades, and configurations.

Essential Duties / Responsibilities:

• Provide Technical Support
  1. Serve as a primary point of contact for internal team members, providing friendly and efficient support for all IT-related issues.
  2. Work collaboratively with the IT team to resolve or escalate incoming support tickets on time.
• Manage End-User Computers
  1. Manage the full lifecycle of end-user devices, including staging, deployment, maintenance, and retirement.
  2. Install, configure, and troubleshoot hardware, software, and peripherals on desktop and laptop computers.
• Administer User Accounts
  1. Manage user account lifecycles, including creation, modification, and termination in various systems.
  2. Update and maintain user access permissions in identity systems such as Active Directory and O365/Azure/Entra ID, as well as other application-specific systems.
• Must have access to reliable transportation for local travel to multiple work sites within the Traverse City area. Mileage reimbursement provided per company policy.

• Maintain IT Inventory
  • Assist in tracking and managing the inventory of all computers and network equipment.
• Participating in IT Projects
  • Support and contribute to IT projects beyond daily helpdesk tasks.
  • Assist with deploying new applications, systems, servers, and network infrastructure.
• Create and Maintain Documentation
  • Develop and update technical documentation and system diagrams.
  • Create clear and concise guides to help both technical and non-technical users.
  • Effectively communicate complex technical information to users with varying levels of technical knowledge.

Knowledge/Skills/Abilities:

• Proficiency with major PC software packages (MS Office, Windows)
• Basic understanding of Windows networking and administration is desirable
• Familiarity with Windows Server environment
• Handle research options and research computer bugs and their solutions

• Tech-savvy with working knowledge of office automation products, networks, and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve fundamental technical issues
• Outstanding communication skills and the ability to deal effectively with people
• Strong analytical skills with demonstrated problem-solving ability
• Previous experience in which high levels of initiative, judgment, and tact have been demonstrated
• Proven ability to operate in high-pressure situations and successfully handle multiple priorities while remaining flexible
• Superior customer service skills at all levels within a team environment

Qualifications:

• Two years’ experience preferred, Help Desk Technician
• Associate’s degree in IT, Computer Science, or relevant field preferred
• Industry certifications (CompTIA, Microsoft, Cisco, etc.) are preferred
• Excellent attendance record

Work Environment:

• Sitting/Standing combination between office work & working on the plant floor
• Moderate physical activity, such as walking and lifting, is required daily
• Safety gear, such as approved safety glasses, is required at all times
• Clean climate-controlled manufacturing environment

Benefits – start on the 1st of the month after 30 days of employment:

• Health Insurance
• Health Savings Account
• Vision Insurance
• Dental Insurance
• 401(k) with employer match plus employer contribution
• Company-paid Short-term Disability
• Company-paid Long-term Disability
• Company-paid Life Insurance

Benefits – Additional:

• Paid Time Off is available after 60 days of employment
• 401K with employer match after 6 months of employment
• Quarterly bonus program

Employment Criteria:

This position includes access or potential access to ITAR technical data. Therefore, candidates must qualify as US Persons, defined as US Citizens, Permanent Residents who do not work for a foreign company/foreign government/foreign governmental agency, or organization, or political asylees in compliance with the International Traffic in Arms Regulations.

Due to the customer's requirements, no Visa sponsorship is available.

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