Job Description

Job Description

Job Description

Location: Henderson, NV

• Start Date: October 6, 2025
• Pay: $19/hr, pay increase to $20/hr if hired
• Contract: Guaranteed 4-month contract with potential for extension and probability for hire.
• Schedule: Full-time, Monday–Friday (40 hrs/week)
• Work Model: Hybrid – 3 days WFH, 2 days onsite (Monday & Wednesday)

About the Role

We’re seeking a dedicated and detail-oriented Member Service Representative to join our team in Henderson, NV. This is a guaranteed 4-month contract role with the possibility of extension based on performance and business needs. You’ll be the first point of contact for members, handling inbound calls, emails, and live chats—providing guidance, resolving inquiries, and ensuring a seamless experience.

Training & Shift Details

• Training: 3½ weeks in-office (8:30 AM – 5:00 PM), followed by 4 weeks in-office during performance assessment
• Shifts: Assigned (after training) between 7:55 AM – 8:05 PM
• Examples: 7:55a–4:25p, 8:30a–5:00p, 9:00a–5:30p, 10:30a–7:00p, 11:35a–8:05p
• Upon successful assessment, transition to hybrid schedule (2 days onsite, 3 days WFH)

Key Responsibilities

• Handle 50–75 inbound contacts daily (calls, emails, chats) from current and potential members
• Provide plan information, coverage options, and attorney referrals
• Assist members with digital estate planning documents and website navigation
• Process enrollment and cancellation requests
• Record and resolve eligibility inquiries and service issues
• Schedule consultations with Network Attorneys
• Document all interactions in a ticketing system
• Conduct outbound follow-ups as needed

Required Skills & Experience

• 2–5 years of customer service experience
• Positive attitude and exceptional communication skills
• Critical thinking and task management abilities
• Comfortable interacting across all levels of the organization
• Proficient in navigating computer systems and managing time effectively

Preferred Qualifications

• Experience with CRM platforms (e.g., Zendesk) and cloud-based phone systems
• Strong proficiency in Microsoft Word, Excel, and database tools
• Bilingual in Spanish (read, write, speak fluently)
• Bachelor’s degree from an accredited university
• Receptive to feedback and committed to continuous improvement

Work-from-Home Requirements

• Quiet, secure home workspace with desk/table setup
• Laptop, monitor, headset, and keyboard (provided)
• Internet download speed of 150 Mbps minimum to support audio/video

Company Description

SkySource Solutions believes in attaining success. We know success is important to our clients, applicants, candidates, and our internal staff and want to be an integral part of that process.
The SkySource Difference: We are not just another staffing firm! We truly care about our candidates long-term success and how we get there together. So the BIG Question is... How do we get there?
Our team of Recruiters come with 5 plus years of industry experience and are not looking to just find you a job. We truly care about your short-term and long-term career goals and understand what's important in making that next career move. We want to understand what you are looking for from a cultural, compensation and benefits perspective.

Apply today and experience the SkySource difference!

Company Description

SkySource Solutions believes in attaining success. We know success is important to our clients, applicants, candidates, and our internal staff and want to be an integral part of that process.\r\nThe SkySource Difference: We are not just another staffing firm! We truly care about our candidates long-term success and how we get there together. So the BIG Question is... How do we get there?\r\nOur team of Recruiters come with 5 plus years of industry experience and are not looking to just find you a job. We truly care about your short-term and long-term career goals and understand what's important in making that next career move. We want to understand what you are looking for from a cultural, compensation and benefits perspective. \r\n\r\nApply today and experience the SkySource difference!

Job Tags

Full time, Contract work, Temporary work, Work at office, Work from home, Shift work, Monday to Friday,

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