Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...knowledgeable and driven reporter to cover Kentucky government and politics, focusing on the General Assembly, the governor and other... ...national politics, legislative procedures and experience with campaign coverage. A willingness to learn and use AI to streamline your...
...Casual Package Delivery Driver Who exactly are UPS Casual Package Delivery Drivers? Theyre the ones who drive our familiar brown... ...The ability to lift up to 70 lbs. Valid drivers licenseno CDL required (License type varies by state) Pass the DOT physical...
...Job Description We are seeking experienced Extrusion Operators with blown film or plastics expertise to join our clients team. In this role, you will be responsible for setting up, operating, and monitoring extrusion equipment to produce high-quality films. Operators...
...Job Description Health Advocates Network - Nursing is seeking a travel nurse RN PACU - Post Anesthesia Care for a travel nursing job in Columbus, Nebraska. Job Description & Requirements ~ Specialty: PACU - Post Anesthesia Care ~ Discipline: RN ~ Start Date...
...a 6-month promotion fast-track your career with us! Performance-based bonuses to reward your hard work Employee discounts on pet grooming services Paid time off to relax and recharge Team-building events a chance to connect, unwind, and enjoy some fun together...